The Customer Experience
Organizations need to focus on creating a memorable Customer Experience. They have to learn to see themselves as service leader – not as banks, hospitals, supermarkets, government, or hotels.
To achieve this, the most critical skill is the ability to make your customers happy by developing a world class service strategy.
for a VUCA World Workforce
The New Normal Online Learning Program is designed based on research results from 34 companies and numerous HR practitioners, to determine the New Norm Skills critically needed, for Employees and Leaders to cope with the Volatile, Uncertain, Complex and Ambiguous (VUCA) Post-Pandemic World.
WHAT IS THE NEW NORM PROGRAM!
Have your workforce been UPSKILLED or RESKILLED with the right skill set to survive in the new environment? Without the necessary competencies in adapting to the New Norm, they will face difficulties in supporting your organization's new directions.
AJMCS together with Quest Learning is pleased to present two exciting new Online Learning programs designed for times such as this; NEW NORM EMPLOYEES and NEW NORM LEADERS.
New Norm Employees covers 5 modules, while for New Norm Leaders, an additional 3 modules have been added on top of the 5 critical skills.
Download Brochure: New Norm Employees 2021.pdf
The Learning Outcome
- Make changes to their job nature to meet the changing environment
- Make conscious change of their work habits to fit into the the new task and the expectations
- Work beyond their job descriptions and title, and learn new competencies in order to be productive and contributive
Other Training Programs